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The underlying logic and development trends of popular tourist cities: a comprehensive explanation

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2024-08-30


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Author | Song Rui

Editor | Yang Ming

Editor in charge | Jing Xiangyuan

Source | China Tourism News


Since 2023, China's cultural and tourism market has rapidly recovered and become the biggest highlight in the consumption sector. Among them, "Zibo barbecue," "Harbin" tourism, and Tianshui mala tang have become national hot topics, attracting widespread attention and thought.


Why did these places become popular?

Is it a flash in the pan or lasting prosperity?

Can internet celebrities stay popular, and how?

Is it superficial excitement or true prosperity?

Is it a coincidence or an inevitable result?

Is their experience transferable or replicable?


Rational reflection on the above questions is not only related to the future direction of these internet celebrity cities, but also has important significance for guiding the scientific development of tourism cities nationwide.


Overall, the geographical location, resource conditions, economic scale, and tourism development foundation of the above-mentioned cities are different. The reason why they have become internet celebrities is not only due to their active exploration in economic development, tourism marketing, urban governance, and rural revitalization, but also reflects the evolution and changes in social structure, group psychology, consumption values, and media dissemination.


It is necessary to grasp the general laws of the phenomenon of tourist internet celebrity cities.


Combining the actual situation of Zibo, Harbin, and Tianshui, and Relevant investigations show that the popularity of these places reflects the following six trends:
First, the "Generation Z" is leading the market boom in tourism consumption. "Generation Z" (also known as the internet generation) refers to people born between 1995 and 2009. As "digital natives," they are most easily influenced by digital media, like trying new things, pursuing more personalized products, and are keen on sharing experiences through social media, possessing the energy to quickly concentrate and amplify market hotspots. From "going to Zibo for barbecue" to "Harbin" tourism, from city wandering to national style and trend, many tourism hotspots cannot be separated from the contribution of this group. A survey of 3420 samples nationwide by the Tourism Research Center of the Chinese Academy of Social Sciences shows that the "Generation Z" group, as the main market force, is having an undeniable impact on tourism consumption trends and the tourism industry structure.

Second, emotional needs have become the core appeal of tourism consumption. The popularity of "Zibo barbecue" and "Harbin" tourism has largely met people's emotional needs, providing them with emotional value, thus becoming an "outlet" for the concentrated release and resonance of social emotions. In a sense, the emotional value provided by these places exceeds the specific products or material consumption they provide. The hospitality shown in Zibo and the sincerity and grandeur reflected in Harbin, amplified by the internet, create emotional empathy and resonance. Sincerity has become the most touching core element in tourism consumption.





Third, life-like scenarios have become important objects of tourism consumption. Unlike the past, when tourists went straight to scenic spots, in recent years, more and more tourists have paid more attention to experiencing local life. A life atmosphere full of "human touch" strongly attracts tourists. Barbecue, night snacks, and other life scenes, as well as bathhouses and restaurants, have become tourist attractions. The close combination of tourism consumption and local life scenarios creates a fusion of self and others, the blurring of supply and demand boundaries, and the integration of producers and consumers, thus dissolving the "duality" between tourism and life.





Fourth, online dissemination is an important tool for stimulating tourism consumption. Whether it is "Zibo barbecue" or "Harbin" tourism, short videos have played the role of "match" and "booster" in dissemination. A survey by the Tourism Research Center of the Chinese Academy of Social Sciences shows that online channels have become dominant in terms of obtaining tourism information. Among various channels, short video platforms and online community platforms rank first and second. It is worth mentioning that not only do tourists mainly rely on the internet to obtain information, but the entire tourism consumption market also shows internet characteristics: user-generated content driven, traffic is king, topic marketing, "viral dissemination," making the destination quickly become the center of topics and traffic, even forming a so-called "media pilgrimage," that is, "traveling to important places in media narratives." Using online dissemination as a medium, the government, locals, users from other places, and short video platforms have jointly formed a multi-layered nested and smoothly operating content production and dissemination chain.





Fifth, strong government guarantees are the key to tourist satisfaction. Tourist consumption at the destination involves many aspects, and the local government, as the provider of public services and the maintainer of the consumption environment, plays an irreplaceable important role. From Zibo's "barbecue trains," special bus lines, "barbecue maps," and "barbecue escort operations," to Harbin's crackdown on taxi overcharging, extending airport bus and subway operating hours, "launching" artificial moons, inflatable boats on the Songhua River, and setting up cold protection facilities on the road, all reflect the government's active efforts. The above-mentioned local governments have promptly established a tourism public service system that is vertically comprehensive and horizontally comprehensive, ensuring the smooth and comfortable experience of every aspect of tourist consumption.





Sixth, the enthusiasm and love of residents are important factors in tourist satisfaction. In Zibo, local car owners consciously give way to vehicles from other places, shop owners spontaneously provide free accommodation, and local drivers provide free pick-up and drop-off services for tourists from other places during holidays. These acts of kindness have greatly enhanced Zibo's reputation and attractiveness. The popularity of "Harbin" tourism is also inseparable from the countless enthusiastic and hospitable "Harbin people." The strong sense of ownership of local residents has maintained and enhanced the city's image.





It is necessary to thoroughly understand the deep logic of the phenomenon of tourist internet celebrity cities.


Whether it is recent Zibo and Harbin, or previous Chongqing, Changsha, and Xi'an, their popularity reflects, to a certain extent, the transformation of tourism development trends and internal logic. This transformation is a superposition of short-term and long-term factors, and a collision of supply and demand. Accurately grasping and guiding these trend changes is crucial for promoting the high-quality development of China's tourism industry.






Firstly, a shift in the logic of tourism development. With changes in the economic and social environment and the leap in the development stage of tourism itself, the foundation, purpose, methods, and logic of tourism development have undergone certain changes. Past tourism development was supply-oriented, i.e., "providing whatever we have," while it is increasingly becoming demand-oriented, i.e., "providing whatever tourists need." The supply-oriented development sequence is from resource surveys, industrial planning, hardware construction to product design, activity planning, and marketing promotion; the demand-oriented approach starts with tourist needs, with tourists as "producers and consumers," having greater initiative and voice in the development and evolution of the destination. Previous tourism development mainly revolved around "two old" resources, namely cultural resources left by our ancestors and natural resources given by nature, while now the lifestyles of ordinary people are becoming increasingly important. Previous tourism development focused more on physical objects and hardware, while now emotions, feelings, and experiences are more attractive. The main purpose of developing tourism in the past was to drive economic growth, while now more attention is paid to the non-industrial and non-economic functions of tourism, especially the improvement of local comprehensive management capabilities and overall appearance.





Secondly, a shift in the logic of tourism demand. From the perspective of demand, tourists' tourism needs are becoming more differentiated, personalized, and diversified. The needs of different consumer groups are showing a trend of differentiation, with "Generation Z," family tourism, women's tourism, and senior tourism having different needs and focusing on different projects. The demand for niche tourism destinations and customized tourism products is becoming more prominent. Little-known small counties, small scenic spots, and niche activities may all receive attention with the help of the internet. Tourists prefer to experience local lifestyles, scenes, and experiences, and the demand for shared experiences between hosts and guests is becoming more common. This places higher demands on destination management, requiring "moderate mixing" and "necessary separation" in the use of activity spaces and public facilities between foreign tourists and local residents; there needs to be a certain degree of mixing, but also necessary separation.



Tourists taking travel photos in Yanji | Photo by Guan Yuting



Thirdly, a shift in the logic of tourism investment. Previously, influenced by the dividends of urbanization and real estate development, tourism investment mostly relied on large-scale projects, with some projects achieving returns through the "tourism + real estate" development model. Currently, the boom in large-scale tourism investment is gradually subsiding, with small-scale investments or "small but beautiful" boutique projects becoming mainstream. Compared with investment scale, investment increment, and hard development, investment efficiency, stock activation, and soft development are becoming increasingly important. Against the backdrop of the shift towards refined tourism investment, more attention is paid to the quality of tourism projects themselves and their sustainable operational capabilities.


Fourthly, a shift in the logic of tourism marketing. In the internet age, the openness of new media and the sharability of tourism activities coincide to a certain extent. Timely and convenient new media can not only enrich tourism marketing and communication channels, accurately aggregate target audiences, and promote interactive experience conversion, but also break the one-way nature of traditional media information dissemination, allowing the audience to also become creators and disseminators. With the help of new media, people can not only discover new attractions and destinations but also update the ways to experience traditional attractions. New media, especially short video platforms, play a crucial role in the entire process of tourists' "planting grass—decision-making—travel—sharing." If destination tourism marketing in the past was mainly "self-shaping" (i.e., establishing the destination's image itself), then currently it must also rely on "other-shaping" (i.e., the internet and tourists shaping the destination's image), and the latter's role may even be greater. The IP-ization and community-ization of destination brands are becoming increasingly important. Whether a destination can scientifically utilize various new media and convert online popularity into tourism revenue is becoming extremely important.





Fifthly, a shift in the form of the tourism industry. With the changes in tourism demand and the evolution of industrial development, the form of the tourism industry shows two different trends. On the one hand, cross-border integration of the tourism industry is evident, with the integration of culture, sports, tourism, business, agriculture, health, and education, and the trend of tourism + all industries or all industries + tourism becoming increasingly obvious; on the other hand, the independent development of tourism elements is also apparent. Each element in the original "eating, lodging, travel, shopping, entertainment" combined business model may develop independently. For example, themed hotels, boutique hotels, homestays, resorts, campsites, and scenic routes are the result of the independent development of the "lodging" element, while tourism cultural performances, tourism events, competitions, leisure streets, and cultural streets are the result of the independent development of the "food" and "entertainment" elements. Cross-border integration and independent development are like two endpoints, and the spectrum of business models in between is becoming more complex and diverse.



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Sixthly, a shift in the application of tourism technology. With the rapid development of information technology, digitalization, as a concrete manifestation of new productive forces, has become an important engine for promoting the development of culture and tourism. Digitalization is profoundly affecting the consumption methods, production methods, operation methods, management methods, and governance methods of culture and tourism at the levels of production factors, productive forces, and production relations. From destination management to scenic spot hotel operations, from immersive experiences and smart hotels to precise marketing and safety supervision, technology is influencing and changing tourism from various dimensions.


We need to rationally view the phenomenon of tourism internet celebrity cities


The formation of tourism internet celebrity cities has a positive role in enhancing the city's image and driving tourism consumption. However, it should also be recognized that, from both the perspective of media dissemination and tourism development, it is impossible for there to be internet celebrities that last forever, nor is it possible for every place to become an internet celebrity. While a temporary boom can enhance the destination's popularity, it may also lead to a "broken filter" or be "backlashed" by the media, and the long-term sustainable development of a destination cannot rely on short-term "online frenzy."



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For internet celebrity cities, it is necessary to rationally recognize that the focus of media dissemination can shift at any time. On the one hand, it is necessary to seize the time window, improve comprehensive services, fully utilize the short-lived spotlight effect, shape and enhance the local image, and transform the high degree of online attention in the short term into tourism appeal; on the other hand, it is even more necessary to adhere to long-termism, improve industrial planning, realistically plan the local industrial development layout and tourism service support, and comprehensively improve the overall level of tourism development.


For other cities, they should not blindly follow the trend, blindly pursuing superficial prosperity and popularity while neglecting the improvement of internal capabilities; nor should they lose their own cultural characteristics by blindly imitating others. From a more general and long-term perspective, tourism is indeed a form of attention economy, but attention alone is far from enough. Even in the internet age, there are no shortcuts to destination construction, and its high-quality development relies on unique cultural taste, complete supporting facilities, diverse industrial forms, high-quality products and services, convenient smart facilities, a good consumption environment, and a friendly social atmosphere. Obviously, all of these require long-term and continuous efforts.


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